Privacy policy

The Codel company (referred to as “Codel”, “we” or “our” below) places great importance on protecting and respecting your privacy. This privacy policy provides information about how we collect, use and share any information that you disclosed to us through the Codel website (referred to as the “website” below).

This policy (together with our general sales conditions and any documents referenced by these conditions, as well as our cookie policy) describes how we handle any personal data that we collect and that you provide to us. We encourage you to read this document carefully so that you are familiar with and understand how we process your personal data.

By using the Codel website, visitors implicitly accept this confidentiality policy.

1. What personal data do we gather?

Your personal data consist of any information that allows you to be identified either directly (e.g. first and last names) or indirectly (e.g. postcode, telephone number or contract number).

During our interactions with you, we may collect various types of data:

  • identification data (last name, first name, telephone number, email address, etc.);
  • demographic data (e.g. gender, language, age);
  • professional data;
  • geolocation data, including your IP address;
  • information regarding browsing and behaviour on our website.
2. When do we gather your personal data and for what purpose?
2.1. When you submit a request for contact via our website

When you submit a request for contact via our website, we ask for your first and last names, the name of your company, your email address and your telephone number.

This information is used to reply to your request and to provide you with any requested information regarding our products and services. We may also contact you after your request for contact as a follow-up. Any contact is based on our legitimate interest in supplying accurate information before and after sales, information requests or contact requests.

We store emails relating to contact requests for a period of two (2) years. After this period, these emails are permanently deleted.

2.2. When you register with us to receive our newsletter

When you register with us to receive our newsletter, we ask you for your name and email address.

By subscribing to our newsletter, you consent to receiving information about our products, services and other information that we believe might be of interest to you.

You can withdraw your consent at any time, in which case we will stop sending you our newsletter.

Your information is kept for as long as you continue to consent to receiving our newsletter.

2.3. When you browse our website

Server logs are created and stored when you visit our website. The storage of server logs is legal when users are well-informed of the existence of logging systems and the stored data are exclusively used to guarantee to the security of the system and identify issues.

3. To whom do we divulge your personal data?

Your personal data will only be transmitted to third parties who have a contractual relationship with Codel, who are acting on behalf of Codel or who are acting as a subcontractor of Codel. Third-party access is limited to data that is necessary to perform their tasks. Codel always requires subcontractors to implement the necessary organisational and technical protective measures for personal data and to guarantee that these data are held strictly confidential.

4. How and where might your personal data be transferred?

As a general rule, your data are kept within the European Union. However, if some of our service providers are located in countries outside of the European Union (“Third Party Countries”), for example, we may transfer some of your personal data to third countries. This might in particular include third countries for which the European Commission has not issued an “adequate protection” decision. If this does arise, we assure you that this transfer shall be performed in compliance with the applicable regulations and guarantees sufficient protection of the privacy and fundamental rights of persons (e.g. with the standard contractual clauses published by the European Commission).

5. Your rights

You have certain rights concerning your personal data and how it is processed, including:

  • right to access
  • right to rectification
  • right to erasure (to be forgotten)
  • right to restrict
  • right to data portability
6. Cookies and similar technologies

For more information, see our cookie policy.

7. Links to other internet sites and social networks

Our websites may occasionally contain links to the websites of our partners or third-party companies. Please note that these websites have their own confidentiality policies. We do not accept any responsibility for how these websites may use your information if you follow these links. We encourage you to inform yourself about the confidentiality policies of each website before disclosing your personal data to them.

8. Changes to our confidentiality policy

We may occasionally need to modify or correct our confidentiality policy. If we think that these changes are significant, we shall inform you by one (or several) of the following means: (1) by displaying the changes on the site or (2) by sending you an email or a message about these changes. We will also give you the possibility to consent to any significant changes. The changes are effective once they have been communicated and you have accepted them. This may for example occur implicitly if you continue to use the website after the changes have taken effect.

9. Contact

For any questions about this confidentiality policy or your personal data, you can contact us by:

Last updated on May 24, 2018